Red Oak Group Limited was established in 2008 by a group of 8 members. Membership has since grown to 16 comprising leading women representing a diverse range of professions and sectors in Uganda and globally.
We are the data controller responsible for your personal information when you subscribe to and access/ use any of our services. The services may be subscribed to/ accessed via personal contact, our website, social media and via telephone.
We must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services. This also includes when you install, access, or use our Services. The types of information we receive and collect depend on how you use our Services.
We collect information about your activity on our digital channels, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services, as well as the time, frequency, and duration of your activities and interactions while using our Services), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services, the features you use like our messaging, calling, Status and photos
b) Device and Connection Information
We collect device and connection-specific information when you access, or use our Services. This includes information like hardware model, operating system information, app version, browser information, connection information including phone number, mobile operator or ISP, language, time zone, IP, device operations information, and identifiers like device identifiers.
c) Location Information
We collect device location information if you use our location features on our website.
We receive information about you from other users and businesses. For example, when other users or businesses you know use our Services, they may provide your account number, name, and other information (like information from their mobile address book or in the case of businesses, additional information about you such as unique identifiers), just as you may provide theirs. We require each of these users and businesses to have lawful rights to collect, use, and share your information before providing any information to us.
b) Third-Party Service Providers
We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our website and social media information, provide our infrastructure, delivery, and other systems, supply location, map, and places information, process payments, help us understand how people use our Services, market our Services, help you connect with businesses using our Services, conduct surveys and research for us, and help with customer service. These companies may provide us with information about you in certain circumstances
c) Third-Party Services
We allow you to use our Services in connection with third-party services and Red Oak Group’s Products. If you use our Services with such third-party services, we may receive information about you from them. For example, if you use the share button on a blog service to share a news article with others through other Apps, or if you choose to access our Services through a mobile carrier’s or device provider’s promotion of our Services. Please note that when you use third-party services their own Terms and Privacy Policies will govern those services.
We use the information we collect (subject to choices you make) to operate, provide, improve, understand, customize, support and market our Services. Here’s how:
a) Our Services
We use the information we collect to operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us.
b) Safety and Security
We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.
c) Communications About Our Services
We use the information we collect to communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may provide you marketing for our Services
d) No Third-Party Banner Ads
We still do not allow third-party banner ads on Our Services. We have no intention to introduce them, but if we ever do, we will update this policy.e) Information You and We Share
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
f) Account Information
Your phone number, profile information, and receipts may be available to anyone working at Red Oak Group; however, we have systems in place to make sure the same information is accessed by the right staff.
g) Third-Party Service Providers
We work with third-party service providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party service providers in this capacity, we require them to use your information on our behalf in accordance with our instructions and terms.
h) Third-Party Services
When you use third-party services that are integrated with our Services, they may receive information about what you share with them. For example, if you use a data backup service integrated with our Services (like iCloud or Google Drive), they will receive information you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third parties. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.
We store information until it is no longer necessary to provide our services, or until your account is deleted, whichever comes first. All information you provide to us is stored on our secure servers. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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You can follow the instructions provided by your browser or device (usually located under “Settings” or “Preferences”) to modify your cookie settings. Please note that if you set your browser or device to disable cookies, certain of our Services may not function properly.
Red Oak Group Limited
Bukoto – Kisaasi Road
P.O.Box 10990, Kampala, Uganda.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
This document was last updated on 20th February, 2022.